Shipping & Returns

SHIPPING IN AUSTRALIA

All items are shipped via Australia Post

Orders received by 3pm will be shipped the following business day.

Once your order is dispatched, you will receive your tracking number via the email entered at checkout.

All regular and express parcels are sent as Authority to Leave parcels so that no signature is required. If no-one’s home, the courier will leave your parcel in a safe place. If your package cannot be left at home, it will be taken to your nearest post office.

DELIVERY TIMES

(once order has been dispatched)

STANDARD (2-6 business days)

$9.95 for all standard orders.

EXPRESS (1-3 business days)

$14.95 for all express orders

*Please note, unforeseen delays within postal networks may extend delivery times.

TRACK YOUR ORDER

To track your order, enter your email and order number here.

INTERNATIONAL SHIPPING

We are now shipping to New Zealand, Canada, the United Kingdom & the United States. Place your international order on Etsy here. Don’t see your country listed? Email us and we’ll enquire about shipping to you!

RETURNS & EXCHANGES

Honey Garden Studio has a 30-day money back guarantee for products deemed faulty due to postage or manufacturing. Honey Garden Studio does not accept returns for change of mind.

To return an item, please email us at honeygardenstudio@gmail.com and include your order number and a photo of the fault / damage. Your subject line should read – ‘RETURN [your order number]’.

It’s recommended items are returned via Registered Post. Honey Garden Studio is not responsible for parcels lost in transit

If you are approved for a refund, a credit will be applied to your original method of payment.

Exchanges: Defective or damaged products caused by manufacturing / shipping can be exchanged for the same item. Please email Jade at honeygardenstudio@gmail.com and include your order number and a photo of the damage / defect. Your subject line should read – ‘EXCHANGE [your order number]’.

IMPORTANT NOTE: It could take between 2-6 days for the parcel to reach us. Once received, processing a refund usually takes place within 3-5 business days.

If your query is not mentioned here, please email honeygardenstudio@gmail.com.